zzok Terms & Conditions — Please read these before using the platform

Zzok is a responsible gaming platform. To use our services, you must meet the following eligibility requirements.

• You must be at least 18 years old.
• You must be located in a country or region where accessing zzok's services is legally permitted.
• Your account is strictly for your own personal use — not for commercial or professional purposes.
• You must be in good mental and physical health.

Opening an account on zzok is free. You are required to provide accurate and complete information at the time of registration.

Things to keep in mind when registering:

• Each person may register only one account. If multiple accounts are found, all of them will be permanently closed.
• You must provide your correct name, date of birth, and phone number — providing false information may result in account closure.
• Keep your account password strong and never share it with anyone.
• You are solely responsible for all activity on your account.

KYC (Know Your Customer) Verification:

Zzok may request KYC documents for withdrawals above a certain amount or in cases of suspicious activity. This may include submitting a photo of your national ID or passport.

Depositing at zzok is simple, fast, and completely secure. The following payment methods are accepted.

• bKash: Minimum ৳50, maximum ৳50,000 per transaction.
• Nagad: Minimum ৳50, maximum ৳50,000 per transaction.
• Rocket: Minimum ৳50, maximum ৳50,000 per transaction.
• Bank Transfer: Minimum ৳1,000 — Maximum ৳2,00,000.

Important Information About Deposits:

• Only use a payment method registered in your own name. Using someone else's bKash account may lead to issues with your account.
• Always use the correct reference number when making a deposit.
• Your balance is updated instantly after a successful deposit.
• If you experience any deposit issue, please contact support within 24 hours.

Withdrawing your winnings on zzok is straightforward, though a few rules apply.

• Minimum withdrawal amount: ৳500.
• Maximum daily withdrawal: ৳5,00,000.
• Standard withdrawals are processed within 2 minutes to 24 hours.
• Withdrawals can only be made through the same payment method used for the deposit.
• KYC verification may be required for large withdrawals.

A withdrawal may be declined if:

• The wagering requirements for a bonus have not been met.
• KYC documents have not been submitted.
• There is suspicious activity detected on the account.
• The account information provided is incorrect.

Zzok's bonuses and promotions come with specific terms and conditions. It's important to understand these terms before claiming any bonus.

Welcome Bonus:

• The Welcome Bonus on the first deposit is available to new members only.
• A minimum wagering of 30x is required to use a bonus.
• Wagering must be completed within 30 days of receiving the bonus credit.
• Each member is entitled to the Welcome Bonus only once.

General Bonus Rules:

• Bonus funds cannot be withdrawn directly — wagering requirements must be met first.
• Multiple bonuses cannot be active at the same time.
• Any bonus that reaches its expiry date will be automatically cancelled.
• Zzok reserves the right to modify or cancel any bonus offer at any time.

The following rules must be followed while playing on zzok.

Sports Betting:

• Once a bet is confirmed, it cannot be cancelled.
• Zzok reserves the right to void any bet placed incompletely or at incorrect odds.
• If a match is cancelled or abandoned, the stake for that bet will be refunded.
• A maximum win cap per bet may apply.

Casino & Games:

• All games are RNG-certified and independently audited by third parties.
• If a game is interrupted due to a technical error, zzok reserves the right to void or restart that round.
• Zzok is not responsible for any disruptions caused by loss of internet connection during gameplay.

Zzok is committed to ensuring the safety of all members. To that end, we follow strict security protocols.

• All transactions are secured with 256-bit SSL encryption.
• Using Two-Factor Authentication (2FA) is strongly recommended.
• Change your password regularly.
• Additional verification will be required when logging in from an unrecognised device.

If zzok detects any suspicious activity, your account may be temporarily suspended pending further verification. This is done solely for your protection.

The following activities are strictly prohibited on zzok. Any violation will result in immediate account closure and forfeiture of funds.

• Multiple Accounts: Creating more than one account per person.
• Bonus Abuse: Creating artificial betting patterns around a bonus before meeting the wagering requirements, or attempting to withdraw before conditions are fulfilled.
• Collusion: Attempting to cheat zzok by colluding with other players.
• Hacking Attempts: Attempting unauthorized access to or manipulation of the platform's code.
• Money Laundering: Using the platform for money laundering purposes.
• Underage Access: Creating an account while under 18 years of age, or allowing someone else to use your account.

Zzok believes gaming is entertainment — and we're committed to keeping it that way, so it never becomes a problem.

What's available for you:

• Deposit Limit: Set a limit on how much you deposit daily, weekly, or monthly.
• Loss Limits: Automatic account suspension when losses reach a set limit.
• Session Time Limit: Set a limit on how long you play in one session.
• Take a Break: Temporarily suspend your account for anywhere between 24 hours and 30 days.
• Self-Exclusion: If you feel gaming is harming you, you can request a permanent account closure.

Zzok is not liable in the following circumstances.

• If a game or bet is not completed due to loss of internet connection.
• If a transaction is delayed due to issues with a third-party payment gateway.
• If a game does not function properly due to an issue with your device or browser.
• If your account credentials are accessed by someone else due to your own negligence.
• Service may be temporarily unavailable due to unexpected technical issues.

That said, zzok always strives to resolve such issues promptly and follows a policy of supporting affected members.

Zzok reserves the right to update or modify these terms and conditions at any time.

• Members will be notified in advance via email or SMS before any major changes take effect.
• Minor changes will be communicated via a notice on the website.
• Continued use of the platform after any changes will be considered your acceptance of the updated terms.

For any questions or complaints regarding these Terms & Conditions, please get in touch with us.

• Email: support@zzok.ws
• Live Chat: Click the chat button on any page of zzok.ws
• Telegram: @zzok_support
• Time: 24 hours a day, 7 days a week

After a complaint is submitted, zzok will provide an initial response within 48 hours. For complex issues, full resolution may take up to 7 business days.